Our Policies

Shipping Policy

• Processing Time:

We aim to ship all orders within 10 business days of purchase.

• Shipment Confirmation:

You'll receive an email with tracking information once your order ships.. Tracking numbers activate when the carrier scans the package.

• Shipping Options:

Standard Shipping: Free (unless otherwise noted at checkout). Express Shipping: Additional charges apply

• Shipping Destinations:

We ship to the United States and Canada only. P.O. boxes and APO/FPO military addresses accepted

• Shipping Costs:

Standard shipping is free. Express shipping costs vary; contact us for rates

• Delivery Issues:

Delays are unavoidable. Once shipped, please contact the shipping service directly with any delay concerns. All packages shipped with USPS insurance unless otherwise stated. Inspect deliveries promptly and notify us of any issues. We advise refusing visibly damaged packages at delivery

• How to return items-

Ship all returns to:

Lumi & Wood

11460 SW Fonner St.

Tigard, OR 97223

• Returns accepted within 30 days of item receipt. This does not mean you can keep the item for 30 days and then return it. Rather, the item must be in our possession within 30 days of you receiving it. Delays by the shipping carrier are reviewed on an individual basis
• No returns or exchanges allowed after 30 days.
• Buyer is responsible for all return shipping costs.
• Returned items must be in new, unused condition.
• No refund for items returned in used or damaged condition, including shipping damages.
• Buyer is responsible for filing damage claims with the shipping service.

Exchange Policy

Buyer is responsible for all shipping costs associated with exchanges.

Returned items must be in new, unused condition.

No refund will be issued for items returned in used or damaged condition, including shipping damages.

Buyer is responsible for filing damage claims with the shipping service.

All exchanges are processed as new orders.

Production time for exchanged items may take up to 10 business days.